Frequently Asked Questions

Choosing your wedding gown is one of the most meaningful moments of your bridal journey.
We are here to guide you every step of the way.

How long does it take to receive my gown?

Each Julie Vino gown is individually handcrafted in our European atelier.
Production time is approximately 60 days

Are the dresses custom-made?

All Julie Vino gowns are made to order according to our official size chart.
Each dress is produced individually once your size is selected, ensuring couture-level craftsmanship rather than mass production.

What if I am between sizes?

If your measurements fall between two sizes, we recommend choosing the larger size for the most comfortable fit.

Can I return or exchange my dress?

Because every Julie Vino gown is made to order based on your selected size, we are unable to accept returns or exchanges.
We strongly encourage reviewing the size chart carefully before completing your purchase.

Where are your gowns made?

All Julie Vino dresses are created in our European atelier, where every detail is crafted by skilled artisans using premium fabrics and couture techniques.

Do you ship internationally?

Yes. We proudly ship worldwide and will provide tracking information once your gown is on its way.

Will I have to pay customs or import taxes?

Depending on your country, local customs or import duties may apply. These charges are determined by your local authorities and are not included in the purchase price.

Can I contact you for assistance?

Absolutely. Our team is available through our contact page and will be happy to assist you.

cs@julievino.com